Managed Service Plans | Proactive IT Protection 24/7
🛡️ Proactive IT Protection

Managed Service Plans That Work As Hard As You Do

Stop reacting to IT disasters. Start preventing them. Our comprehensive MSP solutions deliver 24/7 monitoring, cybersecurity protection, and expert support—so you can focus on what matters most.

24/7
Live Help Desk
100%
Proactive Monitoring
30+
Years Experience

Everything You Need to Stay Protected

Comprehensive IT management designed to prevent problems, protect your data, and keep your business running smoothly around the clock

🔍

Proactive Network Monitoring

Constant surveillance of your network infrastructure to detect, alert, and stop potential cyber threats before they escalate into costly disasters. We catch issues while they're still small.

🛡️

Advanced Cybersecurity Protection

Multi-layered defense systems including enterprise-grade firewalls, advanced antivirus tools, and industry best practices to safeguard your data, users, and critical infrastructure from evolving threats.

⚙️

Complete Infrastructure Management

Full-service maintenance and resolution for servers, workstations, and network hardware. We handle software updates, patches, configurations, and performance optimization—so everything runs smoothly.

🏠

Flexible On-Site & Remote Support

Get help when and where you need it. Our certified technicians provide both in-person visits and remote desktop assistance for quick fixes and complex troubleshooting alike.

📞

24/7 Live Help Desk Access

Real people, real solutions—available whenever you need us. Our Level 1, 2, and 3 certified technicians are ready to resolve problems in real time, day or night, weekends and holidays.

💰

Cost-Saving Preventive Care

Minimize expensive downtime, extend equipment lifespan, and reduce emergency repair costs. Our proactive approach saves money by preventing problems rather than reacting to them.

Choose Your Protection Level

Three flexible tiers designed to scale with your needs—from individuals to growing enterprises

Essential Plan
Perfect for individuals and home users who need reliable support
Custom / pricing
  • 24/7 Help Desk Access
  • Remote Support
  • Basic System Monitoring
  • Virus & Malware Protection
  • Software Updates
  • Level 1 & 2 Tech Support
  • Email Support
Enterprise Plan
Complete IT management for mid-size companies and growing organizations
Custom / pricing
  • Everything in Business
  • Dedicated Account Manager
  • Advanced Cybersecurity
  • Cloud Integration Services
  • Disaster Recovery Planning
  • Custom SLA Agreements
  • Strategic IT Consulting
  • Unlimited Support Hours

Feature Comparison

See exactly what's included in each managed service tier

Complete Feature Breakdown

All plans include our signature customer-first service philosophy

24/7 Live Help Desk
Remote Support
System Monitoring
✓✓
✓✓
Virus & Malware Protection
On-Site Support
Server Management
Data Backup & Recovery
Priority Response Times
Dedicated Account Manager
Strategic IT Consulting

How It Works

Getting started with managed IT services is simple and straightforward

1

Consultation

We discuss your needs, assess your current IT infrastructure, and recommend the right plan for your situation.

2

Setup & Onboarding

Our team installs monitoring tools, configures security, and sets up your help desk access—typically within 24-48 hours.

3

Proactive Monitoring

We continuously monitor your systems 24/7, catching issues before they become problems and keeping everything optimized.

4

Ongoing Support

Access our help desk anytime, receive regular updates, and enjoy peace of mind knowing we're always watching over your IT.

Local Expertise, Nationwide Reach

Our local presence in Mesa, Arizona allows us to offer fast and reliable on-site support, while also serving clients nationwide with remote management and help desk solutions.

We proudly serve:

📍 Mesa
📍 Chandler
📍 Gilbert
📍 Tempe
📍 Scottsdale
📍 Phoenix
📍 Ahwatukee
📍 San Tan Valley
📍 Cave Creek
📍 Nationwide Remote

What Our MSP Clients Say

Real experiences from businesses that trust us with their IT infrastructure

"

We switched to Freelance Computers after years of frustration with our previous IT provider. The difference is night and day. Their team actually listens to our needs, responds quickly, and explains things in terms we can understand. Our systems have never run better.

Michael Rodriguez
Operations Manager, Phoenix Medical Group
"

The MSP plan gives me total peace of mind. I sleep better knowing my business is protected 24/7. Their proactive monitoring caught a security threat before it became a problem. This service pays for itself.

Patricia Davis
Owner, Davis Law Office
"

After our server crashed during tax season, I was panicking. Freelance Computers had us back online within hours. Their managed service plan has been a lifesaver—no more surprises. Worth every penny.

Sarah Chen
CEO, Valley Accounting Partners

Frequently Asked Questions

Get answers to common questions about our managed service plans

What exactly is included in a Managed Service Plan? +
Our MSP plans include 24/7 help desk access, proactive system monitoring, data backup, virus protection, software updates, and support from certified Level 1, 2, and 3 technicians. Higher tiers add on-site support, server management, and advanced security features.
How quickly can you respond to issues? +
Our help desk is available 24/7/365 with real people ready to assist immediately. Response times vary by plan tier, with Business and Enterprise plans receiving priority support. Emergency issues are addressed immediately regardless of plan level.
Can I upgrade or downgrade my plan? +
Absolutely! Our plans are designed to scale with your needs. You can upgrade or adjust your service level at any time to ensure you're getting exactly what you need.
Do you support businesses outside of Arizona? +
Yes! While we're based in Mesa, Arizona, we provide remote MSP services nationwide. Our local clients benefit from on-site support, while remote clients receive comprehensive help desk and monitoring services.
What makes your MSP different from others? +
Our customer-first philosophy, 44+ years of IT experience, and genuine care for every client set us apart. We're not a faceless corporation—you'll work with the same dedicated team who truly understands your business and technology needs.

Ready to Protect Your Business?

Stop reacting to IT problems and start preventing them. Join the businesses who trust Freelance Computers to keep their systems secure, efficient, and running smoothly 24/7.

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Ask Rick - Freelance Computers Support
Ask Rick
Rick Hill

Rick Hill

Founder & Owner • 44+ Years IT Experience

Rick
Hi! I'm Rick Hill, founder of Freelance Computers. I've been serving Arizona's IT needs since 1991. How can I help you today?
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